Studies show that about 90% of life’s daily friction is caused by the wrong tone of voice! This means it is not just important that you choose the right words when speaking with others, it means that you also need to be careful about the tone you use.
How do you communicate with your family, friends, co-workers and other people you meet? Does your voice indicate anger, frustration, irritation, disappointment or does it indicate love, calmness, reassurance and/or support? It makes a huge difference how you say things.
Look at this sentence, “I’d like to speak with you if you have a moment“. If you say this in an angry or irritated voice, it conveys the message that there is something wrong and the person you are speaking to will be very apprehensive about meeting with you. If you say it in a friendly manner, it conveys the message that you are going to have a pleasant conversation.
Instead of speaking to people in a voice that is angry, disappointed or frustrated, try to keep your emotions under control. Take a minute to think about what you want to say, calm yourself down and then speak lovingly and calmly. It takes ongoing practice but the results are so worthwhile.
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